Customer Success Stories

Healthcare

SARVODAYA HOSPITALS


Sarvodaya Hospitals adopted Artificially Intelligent Workforce (AIW) to streamline high volume processes like claim processing and reconciliation for government health schemes.


Client Overview

Sarvodaya Hospitals is one of the largest and best hospitals in Faridabad, Haryana.

Process Type

Data Reconciliation for Govt Health Schemes (CGHS, ECHS)

Problem Faced

Sarvodaya Hospital was facing challenges in processing large volumes of patient transactions and medical data while ensuring the accuracy of the process.

Being one of the largest hospitals in Faridabad, Sarvodaya Hospital deals with a lot of patient transaction data that needs to be processed on a daily basis. From recording customer details to claims processing and reconciliation of data for government health schemes, everything needs a high level of accuracy and efficiency. Manually processing such large volumes of information is not just time-consuming, but can also be prone to a lot of errors and security issues.

FernTech Solutions deployed the Artificially Intelligent Workforce (AIW) to streamline high volume processes like claims processing, data entry, and reconciliation for government healthcare schemes.

A number of activities that involved large volumes of patient information were being performed manually at Sarvodaya Hospitals on a daily basis. This posed many challenges:

  • Data entry and reconciliation took a long time and also encountered a high error rate.
  • Besides slow turnaround time, processes like claims settlement also faced problems in search and retrieval of information, tracking, and accuracy of documents.
  • There was a lot of unstructured data and information that had to be streamlined.
  • With unclear fields, formatting issues, and missing data, the accuracy of results was a big challenge.
  • It was also difficult to manage sudden spikes in frequency and volumes of data.

Their Automation journey began with these processes:

  • Claims Processing
  • Data Reconciliation for Central Government Health Scheme (CGHS)
  • Data Reconciliation for Ex-servicemen Contributory Health Scheme (ECHS)
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